Contact ProntoBet: editorial questions, corrections and privacy requests.

Use the ProntoBet contact page for editorial questions, correction requests and feedback about pokies, bonuses, banking, mobile play or responsible gambling content.

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For account, cashier and KYC questions — use live chat

The ProntoBet AU casino runs 24/7 live chat for everything that touches your account: deposits, withdrawals, bonus claims, free-spin issues, KYC document uploads and bet-settlement disputes. Average chat response sits around two to three minutes during AU evening peaks. The chat icon stays pinned to the bottom-right of every page on both desktop and mobile.

For corrections, feedback or editorial suggestions — use this page

This contact form goes to the ProntoBet AU info hub editorial desk. Send it if a bonus term has changed since publication, a payment method has been added or removed, a withdrawal took materially longer than the casino quotes, or a pokie has been added or removed from the lobby. Quoting the page and the line you are referring to makes the correction process much faster.

What this desk cannot help with

This page is not the cashier and not the customer-service desk. We cannot move funds, escalate a withdrawal, lift KYC holds or settle individual sports bets. For any of those, please use the in-account live chat — the editorial team has no access to player accounts or cashier records.

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Tip: mention the page URL or article title if your request is about a specific piece of content.